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OVUM's Latest Research on Branch Transformation

According to OVUM, it's time to move beyond cost reduction and self-service. To truly transform bank branches you need to improve the effectiveness of your key differentiator – your branch staff.

  • Ensure the right staff with the right skills are available to meet your customers’ needs
  • Streamline processes to drive productivity
  • Understand drivers of in-branch customer satisfaction
  • Increase regulatory compliance, quality and sales

Download the OVUM whitepaper, "The Role of Workforce Optimization in Bank Branch Transformation," to learn how banks across the globe are transforming their branches to respond to the changing needs of customers.



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